P2P Marketplace
The rules for buying and cashing out balance with verified merchants. By opening or accepting a trade you agree to these terms.
Escrow protects both sides — but only if you keep everything in-platform. Never release balance before cash is confirmed, and never pay outside the listed method. If anything looks wrong, use Report a problem instead of releasing or paying.
The P2P marketplace lets you buy platform balance with cash, or cash out your balance, directly with a verified merchant. When a trade opens, the deliverer's platform balance is locked in escrow. Cash always moves off-platform via the agreed method; the platform never holds or transfers your cash.
Balance stays in escrow until the cash receiver confirms payment and releases it. The cash payer marks payment as sent; the deliverer releases once the funds are confirmed received. Never release balance before you have actually received and verified the cash — released balance cannot be reversed.
Pay the exact agreed amount, in the agreed currency, via the listed method, within a reasonable time. Use only your own verified payment account. Do not send a payment you intend to reverse or dispute with your bank/provider — chargebacks after a release are treated as fraud.
Release balance promptly once you confirm receipt of the correct amount. Honour the rate, limits, and terms shown on your listing. Keep enough available balance to cover your advertised liquidity. Do not request fees, tips, or payments outside the trade.
Either party may file one report per trade if something goes wrong — for example a buyer who paid but wasn't released, or a merchant who was marked paid but received nothing. Filing a report freezes the trade and sends it to an admin for review. Choose an accurate reason and provide detail; false or abusive reports may lead to suspension.
An admin reviews the order history, chat, and evidence, then either releases the escrow to the payee or cancels and returns it. The admin's decision is final. Keep all communication and proof inside the in-platform chat — off-platform claims can't be considered.
Approved merchants lock refundable collateral while active. Cancelling the merchant agreement returns the collateral and pauses listings. Serious or repeated violations can result in permanent removal and forfeiture where fraud is established.
No fraud, fake payment proofs, chargeback abuse, off-platform deals, harassment, or attempts to move the trade outside the platform. Accounts may be frozen and balances held pending investigation. You must be of legal age and use P2P only where lawful in your jurisdiction.
These terms may be updated as the marketplace evolves. Continued use after a change means you accept the current version.